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    7. Yealink T56A, T58V/A manual

      A. General information
      • 1. Introduction
      • 2. Used symbols
      B. Security
      • 1. Notes
      • 2. Encryption
      C. Initial Operation
      • 1. Requirements & Information
      • 2. Adding an extension
      D. Where Do you find help regarding your telephone system?

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      Welcome!

      This manual helps you to optimize the usage of the IP telephone in combination with the PBX. Please use this manual at initial operation. Some features differ from the features described in the manufacturer's documentation.

      The following pages describe the Yealink T56A und T58A/V telephones.

      Yealink T56A

      Yealink T58A/V

      Yealink EXP50

      Subject to alterations
      Version 1 / 09.2018 (en)

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      The device was produced in accordance with the most common security standards. Nevertheless, note the safety guidelines in order to use the device securely. Please note the following safety guidelines to lower risk of burning, electric shocks, and similar risks.

      General guidelines

      1. Keep the device dry and clean at transport, storage, and usage.

      2. Avoid collisions and drops of the device at transport, storage, and usage.

      3. Do not open the device case and do not try to repair the device on your own.

      Guidelines for usage and operation

      1. Check whether the power supply voltage is in accordance with the device's voltage.

      2. Pay attention to dry hands before using a cable.

      3. Do not spill liquids on the device.

      Guidelines for cleaning

      1. Disconnect and unplug the device from the power supply before cleaning.

      2. Use a soft, dry, antistatic cloth to clean the device.

      Please note that video conferences will not be supported

      You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function for your customer account via the administration portal at any time.

      Activation of this function is subject to fees.

      -Activate the function on the administration portal.

      -Restart all telephones. Restarting may take a few minutes. During a conversation a lock icon on the telephone display indicates encryption is activated.

      ⇒The active call is now encrypted.

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      In order to use this IP telephone with your telephone system you will need a sound broadband connection.

      If you only have a single circuit plug available (e. g. in home offices) but would like to access the Internet with your laptop while using the phone, connect the laptop to the circuit plug on the phone.

      All telephones you receive are preconfigured and connected to the telephone system.

      Find further information on how to install an extension in the Administration portal manual.

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      Where can you get help?

      You can use various sources for help concerning your issues. Please use them in the order suggested here:

      NFON AGZielstattstraße 36
      81379 München
      Tel.: + 49 89 45 3000
      www.nfon.com
      nfon.com‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.

      For any feedback to documentation, please contact redaktion@nfon.com

      portal.nfon.comThe home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
      support.nfon.com

      The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.

      Support hotline for existing customers

      If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
      Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

      If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
      Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

      Please include at least the following items with your inquiry:

      • Your customer number, your name and a telephone number
      • A full description of the malfunction, error or question about operation
      • Specify the affected system component (e.g. for end devices the MAC address)
      • Specify when this incident occurred and the frequency
      • Please also specify which other support sources you have used thus far


      Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
      Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

      Support hotline
      for test customers

      Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.

      ‌‌Support for German customers:
      portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
      ‌‌Support for customers in the UK:

      portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740

      ‌‌Support for customers in Austria:
      portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
      ‌‌Support for customers in France:
      portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
      Support for customers in Italy:
      portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
      Support for customers in the Netherlands:
      portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444
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